SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wedding Depository (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://weddingdepository.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, equal to the bid, arrived without any problem.
Excellent garland, came weeks for two, i'm very happy!
Everything works
Fast enough delivery, but i'm delighted! True, i thought that zdesdochki will be more, but it's not a problem))
ok, thank you
Garlands work, there is a strong smell, and so everything is fine
Beautiful
The parcel was 38 days, sent quickly, tracking was partial, with the store did not communicate. There was a garland in a yellow envelope, herself was in a bag. Works, there are no complaints. I ordered one and a half meters, ten bulbs. The quality of the garland is normal, not quite flimsy, but you can tear it if you sharply pull. The stars themselves sit well, do not shoot. The parcel is very satisfied)
It came late.
Sprockets are smooth, neat, shine brightly :)
Quickly came to lo, all the lights are on, it's good that you can hang on batteries anywhere!
Received these lights within 2 weeks! Extremely fast shipping. The lights are so pretty and warm. Super easy to set up. These are battery operated so you do need 3 AA batteries that aren’t supplied. Thank you!! I love these. I want more!
watch unboxing video in youtube channel ( aliexpress nepal) and subscribe too
Shipped the next day after payment. Delivery 17 days to st. petersburg, fast! Powered by three finger batteries. 2 modes: lit or flashing. It looks very romantic. I recommend!
Garland came well packed, came pretty quickly. She's on batteries, be careful. There are two modes: flashing and just smooth glow. Asterisks are large, the light under the plastic is pleasantly blurred, looks very beautiful. Thank you store!
3 weeks and I have it! So beautiful
Loved the lights came all right as advertised, soon buy store!
Everything is super!
All cool, thank you! For me a great night light
Turkey comes with 11 lira tax. All the lights are working.
Excellent product, store sent very fast. Recommended.
Cool
She's beautiful! Everything works fine! Thank you!
Perfect
Bulbs class, delivery is very long, in krasnodar more than two months.
Product equal to description, arrived within the estimated time frame, and without damage. Very happy with the purchase.
For the bed of my kids are very cute
Cool stars. No batteries included.
they are so lovely! they all work perfectly and are very bright! I love them <3
Lovely, everything works perfectly. I recommend!
Everything works properly. Packed neatly. Come quickly. The goods are satisfied. Subjectively it seemed that the stars would be more)
I love them, they're very nice, i recommend these lights.