SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wedding Depository (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://weddingdepository.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great garland! Bright glow, very long. I will order more. The parcel came in 2 weeks, i'm delighted!
Nice but short come cheap don't say the meter small
Garland very much, quality. Came quickly to the chelyabinsk region. Ordered 10 m
Very good product! Reception very fast, I recommend!!!
It came very quickly, in two. Efficiency has not yet checked. After checking, i will immediately write
All in good condition Recommend
Lights przerosły my expectations. Are wonderful! Give strong light and are denser than the spodziewałam. Super convenient switch. Additionally, the very short delivery time as per Aliexpressowe Realia. Recommend wholeheartedly!
Atvyko Labai greit IR viskas puikiai veikia :)
A good garland from the usb connector, the clothespins are transparent, whole. Lit yellow
I got a wrong colour and usb charging when I wanted battery and the shipping was rather slow but with this price I'm more than happy that it arrived at least
I have not yet figured out what to do with this
It stays short, but it looks nice and nice. Light dim and warm in turn. The thing is to put the pennies in. But they come pretty much what a plus is. The thread is quite flimsy and gets tangled very easy, so i recommend extra care in handling it. It carries three aa + type batteries not included. I'll buy more units to complete the bed head. We will see its duration!
Safely packed in a bubble wrap! Cool purchase! Fast delivery! Fast delivery, received the item in less than 2 weeks. :)
Very delicate but cute. Shipping to colombia very fast.
It came in a week, in excellent condition, the description fully corresponds. Finish the room + 100 points to comfort.
Delivery 2 months to the saratov region. Track number without tracking in the territory of the russian federation. Everything corresponds to the description on the product page. The store quickly processed and sent the order. Good cute clothespins, i will use in needlework. Thank you.
Excellent garland, the garland itself and clothespins, clothespins put 53 pieces, glows brightly, there was a package for a long time, in the moscow region came in 53 days, i advise the store and the goods.
Looks nice, works perfect. The clips have a nice size. Funny thing though, if you click the lights on, the button says off. If you click it off, the button says on The usb gets hot really fast though. I had it lit for only 1 minute, I don't know what it will give when I use it a few hours. The
Garland is just super, came very quickly, weeks for 3, it pleased. The garland is made of copper wire with small leds, they shine very brightly. Garland is very and very long, apparently about 10 meters did not lie, it works from the network, only you need an additional power supply, as for charging the phone, i have such a unit at home. Looks decorated garland very cool, just like an instagram picture, i just did not expect such a wow effect
Excellent hairpins, miniature and quality thank you very much to the store, i recommend!