SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wedding Depository (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://weddingdepository.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Are beautiful, worth the price. Balls are plastic, cable solid, long, all as the description. Shipping Courier. Ca 3 wks to Vienna.
Not bad. Plafones do not unscrew, it came in 2 days in the msc in hand
Very high quality garland! Took 15 meters to the rear wiper on the roof of the garage screwed on three meters of height gives a wonderful warm tube atmosphere! When in the sith at the eye level-not that .... the second on a friend side took another 20 m. Let's see how the winter will survive :)) i recommend it to everyone! Send eml i live a place the city has to meet with the courier, but the parcel arrives quickly and in order. Those who live in the city will be delivered to the apartment! I am very happy if they will withstand the winter i will continue to decorate the house with them!
Thanks to the store for the fast delivery by courier. Everything is well packed in pouches and a box. By the new year, an excellent street garland.
Excellent product, perfectly illuminates the space in which it is used
Ahunno!
Thank you, very beautiful lamps, just like in the photo. I'm happy. Came quickly, the courier brought home
super :)
Parcel шла 1 mo, long пролежала in сортировочном center. gift put diode for bottles. Color cool white on the photo, in live more warm.
Všechny svítí, Dobrá kvalita. 100%!
Excellent garlands, everyone is happy.
It came quickly, packed well, everything is intact, works!
as described, fast shipping
Thank You
Thank you, it came quickly, courier to the house
The product corresponds to the description. Delivery is very fast! In st. petersburg delivered in 3 days! Only insulting that did not put the spare bulbs :( although in the description promised! I ordered 23 meters and hoped that the spare bulbs would be!
Excellent bulbs)
I order the lights with worm white light, and they turned out to be lights with a cool white light. I don’t like the cool white lights and and I open a dispute i was compensated for this inconvenience and they refunded me a small part of the amount i paid.
Packaging is good, everything came whole. Bulbs are bright enough, beautifully lit. I'm happy.
Fast arrived in Lithuania. Good packed. Thank you very much. I recomendet this store!
It's just the best store! Order made 30.08, asked to speed up delivery, 02.09 courier has already brought! Garland shines well, done qualitatively. After hanging, i will add a tip.
Shipping to Poland in 2 weeks. Well packed. All OK. Recommend
Super fast shipment and item as described. Top store
Apraksts pilnībā sakrīt. Ļoti Labi Bija iepakots, Katra lampiņa atsevišķi. VISS strādā. Prece atnāca mēneša laikā. Iesaku.
Excellent quality, even surprised. Seller put a small gift)
I am very happy with your purchase. Fast shipping and delivery. Light creates a climate. Consumption current is 11 IN. Only minus it such that connection electrical wires rather are not in class IP67, and lower.
Everything works, delivery by courier.
They look great, quality and look good. A good purchase
The cord is thick, everything works, not disappointed, delivery is fast. I recommend
Siuntimas greitas. Geras įpakavimas. Šviečia ryškiai, Gal balkone per šviesu, bet Kitur tiks puikiai. IR dar... 15 metrų yra-60 Viso laido, bet Nuo lemputes Iki lemputes yra-60 apie 10 metrų pačios girliandos, O 5 metrai tuščio laido, Tad skaičiuokitės. Šiaip puikus dalykas.
Very good
All ok walked long