SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wedding Depository (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://weddingdepository.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got the item
Very nice
Well. But it took a long time
Super
Delivery in russia 1,5 months, tracked. I take already 2 times-excellent gifts to teachers in kindergarten))
'Ve get it very quickly, not the Color I had ordered, but not so bad for the Price, thanks!
Soft and very pretty, they came a little scashed but i could fix them. Month and a half it took me to receive them. Otherwise happy with my purchase.
Packed very very bad
All got lit only all the same in the picture small and large well, the picture does not spoil all the burning store recommend
They're beautiful.
Apenas se iluninan
Norms
Very beautiful garland. Especially pleased with the delivery-ordered on september 24, received october 10 in the krasnodar territory! Thank you very much to the store!
Beautiful garland of snow-white roses. The roses are slightly wrinkled, it is necessary to straighten. Powered by two finger batteries-not included. Delivery about a month. I recommend the product.
Perfect
Better than expected
Delivery fast all as in the description of super store thanks.
It comed little bit crushed.
Beautiful product , The Rose's look better than the picture Thank you so much to the store will order more soon
I thought they would burn brighter, but also so beautiful, in fact for this money is quite worthy
The goods did not come, the money was returned
Very fast delivery, everything works. Thank you for your store))))
They're beautiful. I thought roses were plastic but they're fabric. It looks beautiful and the light is very pretty
They work well and look very nice,
Very delicate garlands. Work from two finger batteries. The flowers were a little crumpled, but it was enough to straighten them well. Only one glow mode, does not flash. The store five points, sent everything quickly, packed in an air bag.
Everything perfect and according to the specified
Everything ok
The goods came in a month. I did not check until, so everything is packed well, i did not unfold until, i think it will be whole and workable